Inbox & Communications
Triage, drafted replies, and a zero-inbox rhythm so nothing important slips.
Available for new clients
Virtual Executive Assistant, quietly exceptional.
I'm Odunayo — a virtual assistant and customer support professional partnering with founders and busy teams on inbox, calendar, operations, and the customers who need an answer today. Fewer fires, more focus.
- 3+
- Years of experience
- 30+
- Founders & leaders served
- 12h
- Avg. reclaimed weekly
- 24h
- Response window
Services
Eight ways I take work off your plate.
From executive assistance to front-line customer support — every engagement is tailored, so mix and match to fit your team.
Calendar Management
Defended focus time, thoughtful scheduling, and briefings before every meeting.
Customer Support
Email, chat, and ticket support with fast first-response times and a warm, on-brand tone.
Customer Service & Success
Onboarding help, troubleshooting, escalations, and follow-through until the issue is truly closed.
Travel & Logistics
End-to-end itineraries, bookings, and contingency plans across time zones.
Operations & Admin
SOPs, expense tracking, data entry, and the quiet systems that keep teams moving.
Client & Vendor Liaison
Warm, precise correspondence with clients, vendors, and internal stakeholders.
Project Coordination
Notion, Asana, ClickUp — kept tidy, current, and moving forward.
Roles
One skill set, several job titles.
These titles overlap heavily — they're all about being the reliable person between a business and the people it serves. Here's exactly what each one looks like when you hire me for it.
Virtual Assistant (VA)
My core offer: day-to-day executive and administrative support — inbox, calendar, travel, documents, and follow-ups.
Virtual Executive Assistant
The same support at executive level: gatekeeping, briefings, stakeholder comms, and confidential coordination for founders and leaders.
Customer Support Specialist
Front-line email, live-chat, and ticket support. Troubleshooting, escalation, and clear help-centre-quality answers.
Customer Service Representative
High-volume enquiry handling across orders, deliveries, returns, and payments — calm, fast, first-contact resolution.
Customer Service Executive
Owning service standards, response tone, and quality for a support team, plus coaching newer teammates.
Admin & Operations Support
Documentation, data entry, reporting, and the behind-the-scenes systems that keep a remote team running.
About
A steady second brain for busy leaders.
I've spent the last three years supporting founders, coaches, and small teams across tech, e-commerce, and professional services — as a virtual assistant, and on the front line of customer support. My work is quiet by design: the calendar just flows, the inbox stays clear, and customers feel looked after.
I care deeply about discretion, tone, and the small details that make a client feel remembered. Bring me the messy middle; I'll bring the structure.
- Fluent, professional written English
- Overlaps with US, EU & Africa hours
- GDPR-aware, NDA-friendly
- Weekly reporting & Loom updates
Tools I live in
Google WorkspaceMicrosoft 365NotionAsanaClickUpSlackTrelloCalendlyZoomCanvaHubSpotQuickBooks
How we work
A calm, three-step start.
01
Discovery call
A 30-minute conversation to understand your role, rhythms, and where the friction lives.
02
Onboarding week
Access, tools, SOPs, and preferences captured in a living playbook made for you.
03
Ongoing partnership
Weekly check-ins, Monday priorities, Friday recaps — calm, consistent, proactive.
Experience
A track record of steady support.
Selected roles across customer-facing operations, executive support, and remote coordination.
- 2026 – Present
Senior Customer Service Executive
Folix.io
- Lead front-line customer support for an AI-powered portfolio-building platform, resolving user questions via chat and email with clear, friendly guidance.
- Help users troubleshoot account, publishing, and billing issues, escalating technical bugs to the product team when needed.
- Support newer team members on tone and response standards, contributing to faster average resolution times.
- Apr 2026 – Jun 2026
Virtual Assistant (Contract)
Cornfield Group · Remote
- Supported a fast-paced calculator-products team with day-to-day administrative and content coordination, reviewing outputs for accuracy before publication.
- Kept the project team and stakeholders aligned on deadlines and deliverables through clear, consistent communication.
- 2025
Virtual Executive Assistant
Remote
- Primary point of contact for client communications across email and messaging channels, responding promptly and courteously.
- Managed and triaged busy inboxes daily, prioritizing urgent messages so no client query went unanswered.
- Handled scheduling, follow-ups, and coordination for multiple clients simultaneously with a friendly, professional tone.
- Maintained organized digital records and documented interactions consistently for reporting and tracking.
- 2022 – 2024
Customer Service Representative
Jumia
- Handled high-volume daily customer inquiries for one of Africa's largest e-commerce platforms — orders, deliveries, returns, and payments.
- Resolved concerns calmly and efficiently, aiming for first-contact resolution and consistently meeting service-level targets.
- Logged recurring issues and customer feedback trends for the operations team, supporting continuous service improvements.
Kind words
What clients say.
"Odunayo leads customer support with the calm, on-brand tone we needed. She keeps our inbox tidy, our users happy, and the whole team aligned."
E
Ejeh Ameh
C.E.O & Founder, Folix.io
"Reliable, warm, and endlessly organized — she coordinated our team's deliverables and stakeholder updates without a beat missed."
C
Cornfield Group
Calculator products team
"She became the single point of contact for all our client communications. Inboxes stayed triaged, calendars stayed full, and nothing fell through the cracks."
R
Remote Client
Founder, Professional Services Firm
"Odunayo handles high-volume customer inquiries with patience and speed. Her first-contact resolution rate became one of the best on our team."
J
Jumia Operations Lead
Customer Experience Team
"Working with Odunayo feels like gaining a second brain. She anticipates needs, follows up before I remember to ask, and keeps my week running smoothly."
S
Sarah K.
Founder & CEO, Wellness Startup
"From travel itineraries to board-meeting briefings, she delivers work that is precise, discreet, and always on time. I trust her with my calendar and my reputation."
D
David O.
Managing Director, Consulting Firm
Let's talk
Ready to reclaim your week?
Send a note about your role and the top three things weighing on you. I'll reply within one business day with next steps.